Our Victoria crew.

In both our bay-side roastery and our city based Academy, these fine people are making the magic happen.

Mark Knapp

VIC Sales Manager
Mark is an industry veteran with over 20 years’ experience in the specialty coffee industry. He has owned and operated businesses, is a qualified Q Grader, coffee roaster and green buyer. The only thing that gets Mark out of bed faster than a great cup of coffee are his two mischievous sons... or decent offshore winds.

Emeline Giroux

Barista Trainer & National Curriculum Manager
From a career in event planning in Paris to discovering specialty coffee whilst backpacking in South America, Emi is our resident globe-trotting trainer. Moving to Melbourne to further her experience in the industry, she quickly found herself climbing the local cafe ranks and finally in a position here with Five’s. She loves eating out with mates just as much as she loves hitting the pavement for a sprint down the street.

Zoe Tulloch

Sales & Account Manager
Joining us from across the ditch, proud Kiwi Zoe made her way to Melbourne in 2018 and hasn’t looked back since. Falling in love with specialty coffee whilst working as barista and roaster at some of the city’s finest coffee institutions, she comes to us with a wealth of knowledge and plenty of cute pics of her Kelpie/Border Collie cross Samantha.

Heath Wirges

Sales & Account Manager

 A certified gin master with a golf swing as fast and as furious, Heath has had a hand in many ventures such as management, barista training, roasting, dispatching, delivering and cold brew production (just to name a few). Stumbling upon the magical world that is hospitality some 12 years ago, this liquid concoctor has never looked back. 


Caleb Heinselman

Field Service Supervisor
One of the best things we’ve imported from USA, Caleb left Synesso in Seattle over 10 years ago to join our tech department. The mumma bear of the tech team, this former US Marine is just as likely to fix your grinder as he is to give you a big bear hug.

Astrid Mertzlin


David Velic

Field Service Technician

Jake Vitasovich

Field Service Technician

Jason Kim

Sales & Account Manager
Jason brings a wealth of experience to the team from his time running his own cafe; Love Your Neighbour in Melbourne as well as honing his skills as a roaster! He's also got a Bachelor of Performing Arts up his sleeve and word on the street is, he might just bust a move at our next Christmas shindig with a bit of encouragement (and maybe a glass of vino).