Help & FAQs
We’re passionate about providing exceptional coffee experiences at home. And while we’re confident that our coffee is always on point, we want to make sure you have a streamlined and seamless web purchasing experience. If you have any questions in regards to your web experience, you want advice on which coffee to choose or something else for that matter, we’ve probably covered it here. If not, shoot us an email as we’re happy to help.
shipping
All orders are roasted and dispatched within 1-2 business day of the order being placed. Then charges for shipping is as follows:
Shipping for all orders 2kgs or less: $7.70
For orders over 2kgs: $10.00
Please note: All orders shipped to a PO Box address are unfortunately charged a surcharge. To avoid the surcharge, please select a residential address for your coffee deliveries.
We send all of our orders via priority post, which means you should expect to receive your order within 2-4 working days. Please note that delivery to more remote regional areas may take a little longer.
No one wants to be without coffee, so if for any reason you have not received your coffee within 5 days, please contact us at info@fivesenses.com.au and we’d be happy to follow it up for you.
All International orders are roasted and dispatched within 1-2 business day of the order being placed. Shipping charges are calculated automatically through the website. We send all of our International orders via priority post, which means you should expect to receive your order within 7-14 working days. If your order has not arrived within 14 working days please contact us at info@fivesenses.com.au and we’d be happy to follow it up for you.
See our full International Shipping info here: International Shipping
Coffee
Just like wine, every coffee is different. So if you’re just getting started on your Five Senses Coffee journey here’s a few quick suggestions:
Coffee with milk…
CROMPTON ROAD BLEND – a nod to full bodied traditional espresso flavours this blend bursts through the milk with bold flavours of bakers chocolate and mazipan.
Coffee with milk and/or black…
DARK HORSE BLEND – whether served with milk or black, this blend is complex in character with delicious herbal undertones.
Black coffee…
Our single origins are perfectly suited to filter or long blacks.
For more in depth info on choosing a cover that best suits your palate, check out our ‘Coffee Selection Guide‘.
Buy fresh roasted coffee that clearly identifies the date it was roasted (not a ‘best before’ date) and for maximum enjoyment look to use it all up no later than three weeks after the roast date. The ideal ‘peak’ flavour times are usually found between day 7 and 14, which will be the norm for most of the great cafes you visit. You can still potentially look to use beans for up to 4 weeks, but most of the time, after day 14 the quality and flavour intensity will start to fade and leave you with some very flat cups and sad faces.
Coffee is a seasonal product, just like the fruit we get here in Aus. Chances are your favourite coffee is either:
- Finished up for the season and we’re waiting on a fresh harvest, OR
- A limited release coffee we carefully select to showcase some incredible origins we find in our travels. The bad news is we might not get it in again any time soon. Or maybe we will – only the cupping table will tell!
Yes, we can grind your coffee for you. But we always like to take this opportunity to highlight the benefits of grinding on demand. For all the reasons why, have a read of this article: Why Grind On Demand. The Mazzer grinders and Baratza Settes are fantastic for espresso, and if you’re after a filter grinder take a look at the Baratza Virtuoso. Explore our full range of grinders here.
As the names would suggest, coffees proudly displaying these tags have been roasted with specific brewing equipment in mind. An espresso roast coffee has been developed in the roaster further increasing caramelisation and body, which suits being prepared on an espresso machine to extract delicious elixir. A filter roasted coffee has been less developed in order to retain more of the sparkling acidity that a filtered cup of brew desires.
Essentially the Cleanskin is all of our batch ends for each cafes order as it’s very hard to roast spot on to a cafes specific order quantity due to moisture loss. It’s not actually one or a few different café blends each time. Each cleanskin bag is most likely up to 5 different origins, but no older than 7 days. Cleanskin is a perfect way to save a few dollars, but for a guaranteed and consistent taste profile, definitely stick to our main blends.
WEBSITE HELP
To use a voucher or coupon on our website, just enter it at the Customer Information page of the checkout process.
You can access all the receipts for all past orders from the My Account > Orders section of our website.
We accept MasterCard and Visa through the credit card payment option, also accept PayPal payments. If you want to use an American Express card, we recommend using PayPal to check out – you don’t need a PayPal account!
Note: we have a known issue with our website not accepting payment from any cards issued by CitiGroup. We’ve found that checking out via PayPal with these cards works.
SUBSCRIPTIONS
Our coffee subscriptions are set up to charge you each time an order processes rather than an up-front total payment. Think Netflix instead of a Magazine. This can be cancelled any time!
Things you can do:
- Pause subscription: put the subscription on pause until you restart it.
- Send coffee now: urgently need coffee? We’ll send your next order asap!
- Skip next delivery: got a bit of a stockpile and need a break? We’ll skip the next order for you.
- Change delivery address
- Change dispatch date: change the next dispatch date of your subscription.
- Change frequency: want delivery more of less often?
- Change quantity: up (or reduce!) the amount of coffee delivered.
- Change coffee: found a favourite blend after several deliveries of “choose for me”? Pick your favourite and look forward to every delivery!
- Cancel subscription
To change your payment method from Credit Card to PayPal, you will need to cancel your subscription and start a new one selecting PayPal as the payment option. Here is how to update the Credit Card details on your coffee subscription:
- Head to the Subscriptions tab in the ‘My Account’ section of our website and hit ‘Manage’ on the subscription you’d like to update.
- From there, the ‘Update my Payment Details’ is the section you’re looking for. Click the ‘CHANGE PAYMENT DETAILS’ button.
- This will bring up an overview of the subscription and the payment options. If you’ve already added the new credit card to your account, you can select it. Or select the ‘Use a new credit card’ option to add a new one.
- NOTE: If you’re adding a new credit card, it will bring you to a page titled ‘Checkout’. This page and wording can be a little confusing as the button says “Place my order”. This does not create a new order or subscription – it just completes the payment method update. You’ll notice the payment amount is listed as $0.00.
Yep! Our coffee subscriptions can be cancelled any time your coffee subscription from the My Account > Subscriptions section.
Unfortunately you can’t select a specific coffee for the single origin or filter subscription – origins come and go over the season and it creates massive issues when we then run out of people’s favourites! If you’re after a specific taste profile each time, we recommend going with a blend subscription – you can choose your favourite blend. Or add a note to your single origin subscription saying“Please send the [ORIGIN]”. Our production team should take note and change the coffee for you. But just note as it requires our team to manually update the order, it’s not 100% guaranteed.
BARISTA TRAINING
We have leading Barista Academies in VIC, NSW, WA and SA. To view locations, click here.
To become a barista, you will need a thorough understanding of the theory and techniques behind coffee preparation such as espresso extraction, milk steaming and latte art to serve consistently delicious cups of coffee. We provide training to all skill levels from beginner to pro and recommend our Fundamentals: Espresso and Milk course to begin with which includes theory of processing and roasting coffee beyond the basics of making a coffee. Once you have completed Fundamentals, we recommend our Workflow Hero course to improve your efficiency behind the bar. We also take a deep dive into the nuances of Espresso Extraction and Latte Art in our Advanced Development classes.
You can book our courses via our website here. Just select the course and state you are interested in attending. If you are unable to find a time suitable for you, please send us an email at training@fivesenses.com.au.
We offer a Home Barista course that will teach you cafe industry best practice techniques to espresso preparation, milk steaming and the foundations to latte art as well as how to effectively clean and maintain your home espresso equipment. We'll even throw in a 250g bag of coffee and a $25 coffee voucher to get you started! If you'd like to adapt this lesson to your specific machine, email us at training@fivesenses.com.au to let us know that you will be bringing it in.
Anyone under the age of 14 and 9 months must come along with an adult and remain supervised throughout the session.
Our courses range from $165-$330.
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